Shipping and Canada Post Strike

EDIT: As of Dec. 17, 2024, Canada Post has resumed operations. Expect delays as the postal system re-starts delivery. All delivery guarantees and expected delivery standards have been suspended by Canada Post until further notice. We recommend tracking your package using your tracking number to see its progress.

Dear customers:

As you may or may not be aware, as of this morning (Nov. 15, 2024), our national postal service, Canada Post, is currently on strike. At this point in time, they are not accepting parcels into their system to be delivered. We do not currently have an anticipated date when our postal services might resume.

We live in a small rural area of Canada and Canada Post is our major parcel system here. We are currently still dyeing and processing your orders, but are holding them at our studio until we know that our post offices are once again accepting parcels.

If you have an outstanding order (you received a tracking number yesterday or today, or know your order is still outstanding) and would like us to explore shipping your order to you via a different service, please email us at orders@indigodragonfly.ca with your name and order number.

We will work with you to explore possible options and quotes. Please be aware that we do not have in person courier services, so may need to drive your package to the nearest urban centre in order to be able to courier it to you and this can be quite pricey.

We sincerely appreciate your business and hope that you will still continue to shop with us during the strike. We will send another update as soon as the situation changes.

Love,

Kim, Ron, and Victoria